FAQ

Account & Login

πŸ™‹πŸΌβ€β™‚οΈ A: Visit the [official Cabal Ultimate Combo website] and click Register. Fill out your email, create a username/password, and verify your account through the OTP sent to your email.

πŸ™‹πŸΌβ€β™‚οΈ A: On the login page, click Forgot Password. Enter your registered email and follow the reset instructions sent to your inbox.

πŸ™‹πŸΌβ€β™‚οΈ A: Check your Spam/Junk folder. If it’s not there, try resending the OTP or ensure your email is typed correctly. If issues continue, contact Customer Support.

πŸ™‹πŸΌβ€β™‚οΈ A: Yes. Go to your Account Settings on the website and update your email. A verification will be required.

πŸ™‹πŸΌβ€β™‚οΈ A: Log in to your account on the official website β†’ go to Profile Settings β†’ make the necessary changes β†’ save and confirm.

πŸ™‹πŸΌβ€β™‚οΈ A: Immediately change your password, enable two-step verification (if available), and contact Customer Support with details so they can secure your account.


Game Access & Pre-Registration

πŸ™‹πŸΌβ€β™‚οΈ A: Go to the [official download page], select your client version, download the installer, and follow the installation steps.

πŸ™‹πŸΌβ€β™‚οΈ A:

  • Minimum: Dual-Core CPU, 4 GB RAM, DirectX 9.0c compatible GPU, 10 GB storage
  • Recommended: Quad-Core CPU, 8 GB RAM, DirectX 11 GPU, SSD with 15 GB free space

πŸ™‹πŸΌβ€β™‚οΈ A: Log in to the game after launch. Pre-registration rewards will be sent directly to your in-game Cash Inventory or Mail.

πŸ™‹πŸΌβ€β™‚οΈ A: On the official website, go to Account Linking. Enter your in-game credentials and confirm. This allows you to access events, rewards, and web shop features.


Top-Up & Web Shop

πŸ™‹πŸΌβ€β™‚οΈ A: Log in to the website β†’ go to Top-Up β†’ choose your amount β†’ select a payment method β†’ confirm the transaction.

πŸ™‹πŸΌβ€β™‚οΈ A: Credit/Debit Cards, Online Banking, E-Wallets (GCash, PayMaya, GrabPay), and Prepaid Game Cards (availability may vary per region).

πŸ™‹πŸΌβ€β™‚οΈ A: Wait up to 15 minutes for processing. If it still doesn’t appear, check your payment provider for confirmation, then contact Customer Support with your transaction details.

πŸ™‹πŸΌβ€β™‚οΈ A: Refunds are generally not available for digital items. Exceptions may apply for duplicate charges or technical errors. Contact support for review.


Rewards & Codesp

πŸ™‹πŸΌβ€β™‚οΈ A: Go to the website β†’ log in β†’ click Redeem Code β†’ enter your code β†’ rewards will be sent to your in-game Cash Inventory/Mailbox.

πŸ™‹πŸΌβ€β™‚οΈ A: Event rewards are usually delivered through the Cash Inventory or in-game Mailbox. Check the event page for specific claim instructions.

πŸ™‹πŸΌβ€β™‚οΈ A: Make sure you logged in during the event period, met all conditions, and checked both your Cash Inventory and Mail. If still missing, reach out to support.


Troubleshooting

πŸ™‹πŸΌβ€β™‚οΈ A: Ensure you’re using the latest email OTP. OTPs expire quickly, so request a new one if needed. Also, avoid copying extra spaces when pasting.

πŸ™‹πŸΌβ€β™‚οΈ A: Check your internet connection, restart your client, or reset your password. If the issue persists, confirm server status on the official page.

πŸ™‹πŸΌβ€β™‚οΈ A: Clear your browser’s cache/cookies, try another browser, or disable extensions like ad-blockers. If still unresolved, report the issue to support.

πŸ™‹πŸΌβ€β™‚οΈ A: Go to the [Support Page] on the official website. Submit a ticket with your account details, screenshots (if needed), and a clear description of the issue.